IN-SERVICE TRAININGS FEBRUARY 2020
We received in-service trainings delivered by Diyalog Anlatım ve İletişim on 30-31 January and on 03-04 February 2020 in order to contribute to personal and professional development of our staff.
We were together with Aslıhan Kandemir in the ‘Improvisation and Spontaneity in Communication’ training. Through improvisation and spontaneous games, we experienced the pleasure and freedom of being prepared for unprepared speeches, exploring our unique ways while expressing our emotions and the joy and freedom of expressing oneself as one feels like.
Pınar Saklıyan Koçali delivered a training on ‘Every Person is a Persuader’ focusing on the subtleties of making persuasion possible and sustainable by focusing on all dimensions of consciousness-subconsciousness and what is subliminal going into the depth of the art of addressing feelings, mind and spirit.
Call center staff received a training on ‘Improving Satisfaction at the End of the Line’ delivered by Metin Yavuzoğlu. Staff refreshed their knowledge on how to achieve customer satisfaction at call centers focusing on the fact that those that are at the other end of the line are humans, not yet robots.